Terms of Service — Coolenta

Last updated: August 2026

These terms apply when you request AC, refrigerator, washing machine, or other appliance repair services from Coolenta (“we”, “us”, “our”) in Lahore, Pakistan.

Our Services

We provide diagnosis, repair, maintenance, and installation services for home appliances. When you contact us by phone, WhatsApp, or through our website, we will arrange for a technician to visit your location to assess and, where possible, resolve the issue.

Quotations and Pricing

Service estimates are provided after our technician has physically inspected the appliance on-site. In many cases, pricing is agreed verbally with the technician directly. Where a formal written quotation is provided, it will be shared with you before repair work begins, and any changes to the price require your agreement.

Parts and Warranty

Where parts are replaced as part of a repair, we may offer a warranty period (up to 12 months, depending on the part and service). Warranty terms, where applicable, will be noted on your invoice. Warranty does not cover damage caused by misuse, unrelated faults, or issues arising after the warranty period has ended.

Payment

Payment is due upon completion of the service, unless otherwise agreed. We accept cash and other payment methods as communicated by our team. Invoices are issued for all completed jobs and can be shared with you digitally.

Cancellations

If you need to cancel or reschedule a service visit, please let us know as soon as possible via WhatsApp or phone so we can adjust our technician’s schedule accordingly.

Technician Conduct

Our technicians are expected to conduct themselves professionally at all times. If you have any concerns about a service visit, please contact us directly so we can address them. We hold the right to refuse service if conditions at the location are unsafe for our technicians.

Limitation of Liability

While we take care to diagnose and repair appliances accurately, we are not responsible for pre-existing conditions, damage caused by factors outside our repair work, or issues arising from misuse of the appliance after service. Our liability in connection with any service is limited to the value of the service provided.

Communications

By contacting us, you agree that we may reach you via WhatsApp or phone to coordinate your service request and provide updates (technician assignment, arrival, completion, and payment confirmation).

Changes to These Terms

We may update these terms from time to time. The version in effect at the time of your service request applies.

Contact Us

Questions about these terms can be directed to us via WhatsApp or phone at the number listed on coolenta.pk.